Patrick Robles
IT Professional | Helpdesk Team Lead & System Administration
Results-driven technical support, IT operations, and team leadership aligned with DoD standards.
Dedicated to Excellence in IT Support
I am a results-driven IT professional with expertise in technical support, IT operations, system administration, and team leadership. I specialize in Active Directory administration, hardware and software troubleshooting, and lifecycle replacements across classified and unclassified network environments.
I have extensive experience training, mentoring, and coaching teams to uphold professional standards and improve performance. I bring strong problem-solving, risk management, and analytical skills to every role, with a keen eye for detail and adaptability in both individual and leadership capacities.
I am proficient in PowerShell scripting and ticketing systems including AESMP and ServiceNow. CompTIA Network+ and Security+ certified, I am currently pursuing CySA+ certification and remain committed to efficiency, compliance, and technical excellence in alignment with DoD policies.
Team Leadership
Mentoring, coaching, and performance evaluations.
System Administration
Active Directory, permissions, and lifecycle replacements.
Cybersecurity
CompTIA certified; classified & unclassified environments.
DoD Compliance
Professional standards, policies, and operational security.
Let's Connect
Interested in working together? Send a message or reach out directly via email.
Contact Information
Email
[email protected]Phone
575-910-7821LinkedIn
linkedin.com/in/patrick-roblesRole
IT Professional | Helpdesk Team Lead